This is a summary of our policy for your convenience. Find the detailed policy below!
|More than 5 days||3-5 days||Less than 2 days||After course begins|
|Refund Amount||$35 fee||$50 fee||Not refundable||Not refundable|
|No fee2*||$35 fee||$50 fee||50% of course fees|
1* Rescheduled courses are no longer refundable.
If you need to cancel your course at Lifeguarding Academy and want a refund, you will need to send an email to firstname.lastname@example.org at least 2 business days before the start of your course. The refund amount is subject to administrative fees depending on how long before the start of the course you are submitting the request.
- 5 or more days before the course: $35 fee
- 3-5 days before the course: $50 fee
- Less than 2 days before the course: Not refundable
- After the start of the course: Not refundable
If you need to reschedule your course at Lifeguarding Academy, you should send an email to email@example.com at least 2 business days before the start of your course. Once we process your request, we will provide you with a digital gift certificate that you may use to register into any course at any other date that works better for you. Your gift certificate may be subject to an administrative fee depending on how many days before the start of the course you send us your email request. While it may take us up to 48 hours to respond to your email, we will be considering the time you sent in your request, not the time we see it.
- 5 or more days before the course: No fee (full credit)
- 3-5 days before the course: $35 fee
- Less than 2 days before the course: $50 fee
- After the start of the course: You'll receive a credit for 50% of the course fees
Your gift-certificate will never expire, and can be transferred to someone else if you wish. Credits & gift certificates cannot be converted into a cash refund.
Purchased or rented course material are non-refundable once received by the student. Rental manuals are to be returned at the end of the course in a condition similar to how it was receive - normal wear and tear is perfectly fine. Should the materials be damaged or not returned, you will be charged the full value of the material plus HST.
Online-only courses (webinars) are final sale.
Lifeguarding Academy reserves the right to refuse service to anyone at their own discretion. Reasons for refusal of service can include but not be limitted to inappropriate conduct or harrassing other students and/or instructors. Students found in violation of our code of conduct will not be eligible for refunds or credits.
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