Privacy Policy

If you are a visitor of www.lifeguardingacademy.com this Privacy Policy applies to your use of such Site and all services provided by Lifeguarding Academy Corporation (“Lifeguarding Academy’). All capitalized terms herein are as defined in the Lifeguarding Academy Registration Terms and Conditions.
We respect the privacy rights and data protection rights of our users and recognize the importance of protecting the personal information we collect about you. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information.

It is Lifeguarding Academy’s policy to comply with the privacy legislation within our jurisdiction. This Privacy Policy covers all activities subject to the provisions of Canada’s federal and Ontario’s provincial privacy laws, and other international jurisdictions not otherwise specifically addressed by this Policy. The Site and Services are available to be viewed internationally, and we endeavour to ensure compliance with all applicable privacy legislation in your jurisdiction. Lifeguarding Academy provides its services from Canada, and ensures its compliance with all applicable privacy legislation, including but not limited to, the secure storage of user data, disclosing the collection and use of its user data, and only using its users’ data for purposes associated with or ancillary to the Services.

The rights and obligations contained in this Privacy Policy may not be available to all individuals or in all jurisdictions. You may contact our Privacy Officer for more information on this Policy at privacy@lifeguardingacademy.com.

Lifeguarding Academy does not knowingly collect personally identifiable information from any person under the age of 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at privacy@lifeguardingacademy.com so that we may remove your child’s personal information.

In order to help Lifeguarding Academy maintain and ensure that your personal information is accurate and up to date, you must inform us, without delay, of any change in the information you provided to Lifeguarding Academy.

What is personal data
Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

Personal data use: principles and purposes
We ask you to provide us with certain personal data that can be used to contact you and process the appropriate paperwork for your certifications. Personal data may include, but is not limited to, your name, mailing address, email address, phone number, and date of birth. We collect Personal data for the purpose of providing the Services, responding to your requests/inquiries, identifying and communicating with you about the Services and improving our Services. Your personal information will be sent to the Royal Lifesaving Society for the purposes of processing your certification but we will never sell (or give free of charge) your information to any other third-parties.

The personal information Lifeguarding Academy collects on the Site includes:

1. First Name;
2. Last Name;
3. Email Address;
4. Telephone Number;
5. Payment Information; and
6. Any other information required in accordance with applicable legislation.

(the “Personal Information”)

Lifeguarding Academy may collect Personal Information through the following means:

1. Directly from You/the User;
2. Electronic Devices;                     
3. Third Party Sources; and
4. Refund Requests

Lifeguarding Academy will always seek your consent before or at the time that we collect your Personal Information. Lifeguarding Academy may collect information about you from a third party if you have consented to that third party to release your information, for example, for payment or credit card processing. Lifeguarding Academy may also utilize the services of third parties and may receive personal information collected by those third parties in the course of the performance of the Services. Lifeguarding Academy requires all third parties to provide confirmation that they are authorized to release your information.

Lifeguarding Academy is the sole and exclusive owner of the data it collects from Users and will not sell, share, lease, or otherwise distribute or disclose such data in any way other than as disclosed by this Policy. Personal Information may be collected through multiple pages on the Site.

We collect the following information
We collect information that your browser sends whenever you visit our Site or use our Services ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Services that you visit and the time and date of your visit. In addition, we use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Services' functionality. These third-party service providers have their own privacy policies addressing how they use such information. When you access the Services by or through a mobile device, we collect certain information automatically, including the type of mobile device you use, your mobile device's unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, and your general location information as described further below.

Opt-Outs
We provide you with the opportunity to "opt-out" of having your personal information used for certain purposes when we ask for this information. If you decide to opt-out, we may not be able to provide certain features of the Offerings to you. You can request to have your data removed by sending us an email at admin@lifeguardingacademy.com.

Communication preferences
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included on such communications.

Blocking cookies
You can remove or block certain cookies using the settings in your browser but the Offerings may cease to function properly if you do so.

Changes to the Privacy Policy
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Site.

Authorized Disclosure and Use       

Lifeguarding Academy discloses Personal Information only to its employees, contractors and affiliated organizations and third parties that need to know that Personal Information to process it on Lifeguarding Academy's behalf or to provide the Services, and that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations and third parties may be located outside of Canada and/or outside your jurisdiction. By using the Site or the Services, you consent to the disclosure of such information to them for purposes including but not limited to:

1. Providing the Services;
2. Operating the Site;
3. Processing payments;
4. Sending marketing and promotional communications;
5. Conducting feedback and User surveys;

Lifeguarding Academy may also use your Personal Information, specifically your contact information, including but not limited to your name and email address, with your consent for the following purposes:

6. to provide the Services;
7. to send you upcoming Service notifications;
8. to send you updates regarding your upcoming or completed Service orders;
9. to send you Lifeguarding Academy newsletter;
10. to inform you of Lifeguarding Academy’s contests or surveys and provide associated notices and updates;
11. to inform you of special offers from Lifeguarding Academy and its partners and select third parties and to provide associated notices and updates; or
12. to inform you of updates to the Site or Services;

Your Personal Information may also be used and disclosed:

13. to comply with valid legal proceedings;
14. to respond to a complaint or dispute;
15. during an emergency situation where health or safety is at risk;
16. to protect the rights of Lifeguarding Academy;
17. to prevent fraud or abuse of Lifeguarding Academy or its Users;
18. to protect the safety of any individual from injury or death;
19. as required by our professional advisors;
20. where the personal information is publicly available; or
21. with your consent.

In such event, only the minimum amount of personal information required to fulfill the contemplated purpose will be disclosed.

Collected Information and Cookies may be used in aggregate form to assess how our Users use our Site and/or App, so that our partners may also understand how often people use our Services. Your consent will always be sought prior to Cookies being allowed from the Site and/or App.

When you contact Lifeguarding Academy to obtain support, we may keep a record of your communication to help solve any issues you might be facing and reserve the right to publish it without any way to identify its origin, to help us support other Customers.

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction. We will notify you via email and a notice on our Site of any change in control or use of your Personal Information. We will also notify you of choices you may have regarding the Personal Information we are storing which is subject to such change of control.

We may share aggregated, non-personally identifiable information publicly and with our partners, such as publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our Service. Lifeguarding Academy will never disclose data which may personally identify you, outside the scope of the Services and the Terms and this Privacy Policy, without your prior written consent.

You may change or withdraw your consent, or update your Personal Information at any time, subject to legal or contractual obligations and reasonable notice by contacting our Privacy Officer in writing to privacy@lifeguardingacademy.com. Lifeguarding Academy may terminate any services to you immediately if you withdraw your consent to the collection of Personal Information. Lifeguarding Academy may require that you provide to us sufficient information to identify yourself before we comply with any request regarding Personal Information stored by Lifeguarding Academy. Lifeguarding Academy will use all reasonable efforts to respond to user requests in a timely manner.

Retention of Personal Information

2. You may change or update your privacy preferences by sending a written notice by email to privacy@lifeguardingacademy.com. This includes:
   1. Updating your personal information;
   2. Subscribing or unsubscribing to marketing and promotional communications; and
   3. Suspending or deactivating a User;
3. Lifeguarding Academy will retain your information for as long as needed to provide you the Services. Your information may also be retained in anonymized, aggregate form to comply with our contractual obligations to third parties. We use industry-standard encryption and security standards to protect your information. If you wish to cancel your account, you may request the account cancellation by contacting us at EMAIL.
4. Lifeguarding Academy may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will endeavour to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion. In the event that you request information for deletion which has been sold or otherwise transferred in anonymized, aggregate format to a third party, Lifeguarding Academy shall endeavour to take such reasonable steps as it determines in its sole discretion are required to ensure the information is deleted by the third party in a timely manner.
5. Lifeguarding Academy will make every reasonable effort to respond to a written request relating to your Personal Information within 30 days after receipt of such request.
6. If a specific purpose is stated on the Site for the collection of information from you, the information collected will only be stored and used for that stated purpose. Your information will not be used for any other purpose which is not stated explicitly on the Site.
7. Where Lifeguarding Academy desires to transfer your personal information to a third party, we may do so if we first ascertain that the third party is subject to a written agreement requiring that the third party provide at least the same level of privacy protection as Lifeguarding Academy and that the third party is acting in compliance with applicable privacy legislation. You may not hold us responsible if a third party to which we transfer such information processes it in a way contrary to any restrictions or representations, unless Lifeguarding Academy knew or should have known that the third party would process it in such a contrary way and we have not taken reasonable steps to prevent or stop such processing.
8. Lifeguarding Academy will not process personal information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by you. We generally assume that information that you give to us is accurate. If information you give to us is inconsistent with other information you give to us or with information that is available in public records or from other sources that Lifeguarding Academy is permitted by law or agreement to use, Lifeguarding Academy will use reasonable efforts to make sure that the information we process is accurate.
9. Lifeguarding Academy may refuse to provide access to information to the extent that disclosure is likely to interfere with the safeguarding of important countervailing public interests, such as national security; defense; or public security. Other reasons for denying or limiting access are:
   1. Interference with execution or enforcement of the law, including the prevention, investigation or detection of offenses or the right to a fair trial;
   2. Interference with private causes of action, including the prevention, investigation, or detection of legal claims or the right to a fair trial;
   3. Disclosure of personal information pertaining to other individual(s) where such references cannot be redacted;
   4. Breaching a legal or other professional privilege or obligation;
      1. Breaching the necessary confidentiality of future or ongoing negotiations, such as those involving the acquisition of publicly quoted companies;
   5. Prejudicing employee security investigations or grievance proceedings;
   6. Prejudicing the confidentiality that may be necessary for limited periods in connection with employee succession planning and corporate reorganizations;
   7. Prejudicing the confidentiality that may be necessary in connection with monitoring, inspection or regulatory functions connected with sound economic or financial management; or
   8. Other circumstances in which the burden or cost of providing access would be disproportionate or the legitimate rights or interests of others would be violated.

2- Third Party Applications

1. Our Privacy Policy does not apply to services offered by other companies or individuals, including Apps or sites that may be linked from our Services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.
2. Lifeguarding Academy uses  Stripe Payments Canada, Ltd. (“Stripe”) to gather information from financial institutions. Lifeguarding Academy encourages our Users to be aware and to read the privacy statements of any other site that collects personally identifiable information. Stripe makes its Privacy Policy available on their website.
3. We may share your information with a third party application with your consent, for example for payment processing. Lifeguarding Academy presently utilizes the services of third parties for payment processing. We accept no responsibility or liability in respect of any third party. Please refer to the privacy policies published on any third party sites which you may access through our site before submitting personal information to them.

3- Enforcement

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities to resolve any complaints regarding the transfer or storage of Personal Information that we cannot resolve with our Users directly.

Security

The security of your Personal Information is important to us. We follow the generally accepted standards held within our industry to protect the information submitted to us, both during transmission and once we receive it. We store our data on internal, external, and encrypted online servers, protected with firewalls, malware protection, and multiple backup points. However, no method of electronic transmission or storage is 100% secure. Therefore, we cannot and do not guarantee absolute security. Unless specific contractual arrangements are made with you, Lifeguarding Academy may process your Personal Information on a server located outside your jurisdiction.

4- Privacy Officer

Should you have any questions about this policy, including any complaints, you may contact our Privacy Officer at privacy@lifeguardingacademy.com

5- Costs

Lifeguarding Academy reserves the right to charge a reasonable amount to respond to requests to produce transcripts, copies, or transfers of your Personal Information. You will be notified prior to being assessed a charge for such services.

6- Changes to This Privacy Policy

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit approval. We will post any privacy policy changes on our Site and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We will also keep archived versions of this Privacy Policy for your review. By using the Site, you acknowledge and agree to this procedure.

7- Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and applicable laws of Canada and these laws apply to the use of the Services by You, notwithstanding your domicile, residency or physical location. The Services are intended for use only in jurisdictions where it may lawfully be offered for use.

8- Enforceability

If any term of this Privacy Policy is deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from this Privacy Policy and the remaining terms will continue to apply.

9- No Waiver

Failure of Lifeguarding Academy to enforce any of the provisions set out in this Privacy Policy or failure to exercise any option to terminate shall not be construed as a waiver of such provisions and shall not affect the validity of this Privacy Policy or any part thereof, or the right thereafter to enforce each and every provision.

10- Agreement to Terms of Policy

By using the Site, App, and/or providing information to us, you accept and agree to the collection and use of your personal information for the purposes described hereinabove.