- Where is Lifeguarding Academy?
Lifeguarding Academy hosts courses in several locations throughout the GTA! Our courses primarily operate out of the Toronto region. All course locations can be found under the course details of the specific courses that we offer.
- What should I bring to class?
Candidates who have successfully registered for a course with Lifeguarding Academy should all receive a detailed confirmation email that includes a list of items that they are required to bring to the course. A few general things to remember to bring:
-Immunization records & ID
-Prerequisites (depending on your course)
-Lunch, snacks, water/beverages or money to purchase
-Writing utensils such as pen, pencil, paper, notebook, laptop, etc
-Swimming gear (for lifeguarding courses)
-First Aid gear (for lifesaving courses)
- Does Lifeguarding Academy cancel courses?
Lifeguarding Academy is one fo the biggest training centres in the GTA. Our ultimate goal is to run every course and we promise to refrain from cancelling courses as much as possible. However, all of the courses that we run do depend on the number of students registered in the program.
- Does Lifeguarding Academy provide temporary cards?
All candidates will receive a temporary card upon successful completion of the course. A permanent certificate will then be sent out to your mailing address within 90 days of course completion.
- What is Lifeguarding Academy's refund policy?
Our refund and cancellation policies vary between our different courses. To see the exact refund & rescheduling policy for your course, click here.
- How do I reschedule or cancel my registration?
All rescheduling and cancellation requests must be requested with written notice via email. You may send your request to firstname.lastname@example.org by including your name, the specific date and course that you are registered in and the reason for cancelling or rescheduling your course.
- How do I customize my course?
Here are the steps to customize your course schedule:
1- Register yourself for the date that you are available to attend.
2- Email us at email@example.com and let us know that you would like to customize your course schedule by including a second weekend date that you are available to attend.
Note: Candidates are not allowed to break up individual days of their course; you can only separate your weekends. We recommend candidates to keep their non-consecutive weekend dates as close as possible. Course customizations must be requested prior to the starting date of your course.
- What forms of payment do you take?
Our online registration system can accept Visa, Mastercard or American Express. Please note that our registration system will not take any Debit or Debit Visa forms of payment.
Should you wish to register using a different method of payment, please email us at firstname.lastname@example.org or give our office a call at 647-679-7439.
- What can I use as proof of prerequisites?
Candidates must provide valid proof of prerequisites in order to participate in their registered course.
Examples of Valid Proof of Prerequisites:
-Valid temporary card (cannot be more than 90 days old).
-Certificate card received in the mail.
-A printout of your LSS ID page.
Examples of Unacceptable Proof of Prerequisites:
-A letter of completion from any organization.
-An email from an instructor/examiner.
-A receipt proving your payment.
- Where can I find my LSS ID?
An LSS ID is a 6 digit code that lists all of your current and past certifications with the Lifesaving Society. You can find this code at the bottom right corner of any of your original certification cards or by contacting Lifesaving Society directly at 416-490-8844 to obtain it.
*Note: You will only have an LSS ID if you have previously taken courses through the Lifesaving Society.
- Does Lifeguarding Academy have parking?
Most of our facilities offer parking options for our students. All of our aquatic level courses have parking available. Please reach out to us directly if you have any questions or need further direction.
- Where do I find Lifeguarding Academy promotions?
Promotional codes and offers will vary from time to time. To keep yourself updated and stay in the loop, like us on Facebook to be notified of any current promotional offers!
- When will I receive my purchased/rented course material?
Candidates will receive their manuals and any additionally purchased items upon arrival of their course.
- When will I receive my official certificate?
Your permanent certification will be mailed to you directly from the Lifesaving Society. They advertise a 90-day turnaround time for your certificates to be processed and mailed to you.
In the meantime, the temporary card that you will receive at the end of your course will be legally valid for you to present to your school or workplace as proof of successful completion.
- What happens if I fail my course?
Lifeguarding Academy is committed to providing a stress-free learning environment. We want all of our students to be successful, which is why all of our courses are facilitated under the Academy Guarantee. Unsuccessful candidates will have the opportunity to retake their course for half of the original price. The Academy Guarantee is subject to 100% attendance and participation and must be used within one year of the unsuccessful course and it does not apply to recertification courses.
- Do you offer weekday courses?
Unfortunately, we do not currently offer any weekday courses as we find that our weekend courses fit best with everyone's schedule. If our course schedules do not work for you, please contact us to make alternative arrangements. Lifeguarding Academy offers a range of private courses and course customization options.
- Does Lifeguarding Academy offer private courses?
Yes we do. We offer a wide range of private courses and can tailor our courses to your schedule, place and time.
Click below to let us know what you're looking for!
- Do you offer group rates and trainings?
Click over to this page to get your staff certified or obtain an exclusive rate for your group with Lifeguarding Academy!
- What do I do if I lost my certificate?
You'll have to contact Lifesaving Society and request them to mail you another copy of your certifications. Alternatively, you can pull up all of your certifications by looking up your LSS ID on find a member and use that as proof of your certifications.
- What do I do if I haven't received my LSS certificate yet?
Please only contact Lifeguarding Academy if you have taken your course over 90 days ago and you have not received your certificate. Lifesaving Society states a 90 day turnaround time for certification processing so you don't need to worry if your temporary card has not expired yet!